ITK MASTERS • PRODUCTS • PROFFERING FOR CUSTOMER

Proffering for Customer is a multi-platform application (iOS, Android, Web) mainly developed for mobile and distributed with the official stores of the various manufacturing companies that brings the smart connection between companies that sell utilities, particularly electricity and gas, and their customers.

The end customer can check their data, their bills, enter customer care requests, see the news, upload the car, change tariff plan, and participate in all the social activities planned by the company.

It is possible to link it to the Proffering application to allow you to manage your personal data, technical data and profile, invoices etc...

It can also work in full autonomy by linking, if possible, all the data needed from company data sources from the company DBs.

Showing supply data

Allow the customer to view their supply, contractual and other data in real time.

Volumes management and self-reading

Allow the customer to check their own consumption of the last year and to entry, in full autonomy, the self-reading.

Invoices and payment states checking

Allow the customer to view the list, status, and detail of the last issued invoices.

Allow the customer to download the PDFs of the relevant invoices.

New invoices and deadlines will be reported to the customer with a notification.

Customer care

Allow the customer to make inquiries, ask questions, and report problems.

Manage the requests progress status and perform statistics on the response level.

Connection with Proffering and Proffering for Salesman customer care management module, enabling operators to handle requests even from mobile.

Opening and closing requests will be reported to the customer / operator with a specific notification.

News and informations

Keep the customer informed of all the latest commercial and operational news.

The news will be reported to the customer with a notification.

Questionaire

Get customer feedback on service level, rates and other information so keep your offer to top.

Freedom to configure any number of questionnaires, with level or multiple choice and score options questions.

Customer response verification statistics and questionnaires export.

Loyalty program

Increase your interest in the app and streamline your services and virtuous customer behaviors with a loyalty program.

Autonomously configures and loads events that generate points.

Autonomously configures prizes.

Connection with Proffering, Proffering for Salesman and internal DBs

Automatic Linking with Proffering and Proffering for Salesman for full data management and customer care management.

It can also work autonomously without the help of Proffering.

Connecting to IT internal DBs; all relevant already stored data can be linked to the DBs of the company.